Terms & Conditions
By accessing or using our website, you agree to comply with the following terms and conditions.
- Eligibility: You must be at least 18 years old to use our services.
- Account Responsibility: You are responsible for maintaining the confidentiality of your account and password.
- Pricing & Availability: Prices and product availability are subject to change without prior notice.
- Order Acceptance: Your order is considered accepted only after confirmation by us via email/SMS.
- Prohibited Activities: Misuse of the website, fraudulent transactions, or violation of law is strictly prohibited.
- Governing Law: All disputes will be subject to the jurisdiction of India.
⸻
Privacy Policy
We value your privacy and are committed to protecting your personal data.
- Information Collected: Name, email, phone number, shipping/billing address, and payment details.
- Usage of Data: To process orders, improve services, send updates/offers, and customer support.
- Data Sharing: We do not sell or trade your personal information. Data may be shared with delivery/logistics partners only.
- Data Security: We use secure encryption and trusted payment gateways.
- Opt-Out: You can unsubscribe from promotional emails anytime.
- Contact: For any privacy concerns, email us.
Refund Policy
- Eligibility: Refunds are applicable only if the product is defective/damaged or not delivered.
- Request Period: Refund requests must be raised within 7 days of delivery.
- Processing Time: Refunds will be processed within 5–7 business days after product inspection/approval.
- Mode of Refund: Original payment method (UPI, Card, Wallet, etc.).
⸻
Return Policy
- Eligibility: Product can be returned only if unused, undamaged, and with original packaging.
- Request Period: Returns must be initiated within 7 days of delivery. • Return Shipping: In case of wrong/damaged product, we will bear the shipping charges. Otherwise, customer bears the return shipping.
⸻
Replacement Policy
- Eligibility: Free replacement will be provided if the product delivered is damaged, defective, or incorrect.
- Request Period: Replacement request must be made within 7 days of delivery.
- Processing Time: Replacement product will be Delivered within 5–7 business days after return pickup.
⸻
Shipping Policy
- Processing Time: Orders are processed within 1–2 business days after payment confirmation.
- Delivery Time: Standard delivery takes 5–7 business days within India. Remote locations may take longer.
- Shipping Charges: Calculated at checkout based on order value and delivery location.
- Tracking: Customers will receive tracking details via SMS/email once shipped.
- Delays: We are not responsible for delays caused by courier partners or natural events.
⸻
📌 Contact Information
I GLOW OPTICS
📧 Email: iglowoptics@gmail.com
📞 Phone: 8217874249